blog.

In order to improve the service we provide to all our clients (and to get an idea of what they all really thought of us!), we sent out an anonymous online survey back in February and can now report back on the results..

Overwhelming Positive Feedback

Over 96% of respondents rated our service good or excellent, in terms of understanding their business, the overall working relationship and meeting deadlines. Responding promptly to questions and communicating clearly and effectively were also highlighted as excellent.

"FNM always seem to be ahead of the game in the sense that they always action our requests promptly but not without question. For example, they won't just go ahead and action a request if they think it could be done a better way or even if they believe it doesn't need to be done at all - even if this might mean lost revenue for them in the short term. We have trust that they will always represent our interests and that sort of trust in a business to business relationship can be all too rare!"

Surprising responses

Almost a quarter of our clients prefer face-to-face meetings rather than email or phone calls as the primary means of communication. We dedicate a large amount of our time to these meetings, so it’s good to know that it’s just as useful for our clients as it is for us!

Room for improvement

While communication, technical support and development skills were noted as particular strengths, a number of respondents revealed that they would be very receptive to the provision of new ideas.

As an immediate response to this, we have devised a new Search Engine Optimisation (SEO) package that will be of benefit to all our current clients in terms of getting increased site traffic and higher natural search engine rankings. We shall also be reviewing all our clients’ websites and making suggestions for improvements over the next few months.

Take a look at the article below to learn more about SEO. If you would like to take advantage of our new SEO package then please get in touch here.

Many thanks to everyone who took part in the survey.